Jute Reusable Market Tote

◼ Spot clean with a damp cloth.

We try our best to get all orders mailed out within 1-3 business days. Sometimes it may take longer due to unforeseen circumstances, but for the most part, we stay within our timeframe. When placing your order, please take into consideration the turnaround time (1-3 days business days) along with the shipping timeframe.  

If you have an emergency and need your order shipped immediately, please send us an email requesting your package to be sent as soon as possible! We will do our best to accommodate to your request and mail it out the same day or the next day.

Business days are considered as Monday thru Friday, not Saturday or Sunday and/or holidays.  

Most common shipping options:

USPS Ground Advantage (expected delivery in 2-5 business days depending on location)

• USPS Tracking

USPS Priority Mail (expected delivery in 1-3 business days depending on location) 

• USPS Tracking and up to $100 of insurance with most shipments (restrictions apply).

UPS Ground (expected delivery in 1-5 business days depending on location, with Saturday delivery standard to most residential addresses)

• 90% of UPS Ground packages are delivered in three days or less.
• UPS Tracking

If your package is lost or damaged during transit, or stolen upon delivery, please send us an email at customerservice@berkshireandway.com with the following information:

• Order Number
• First and Last Name
• Address
• Phone Number
• Picture of Item (only for damaged item)

We will either refund your money or send out a replacement once a claim has been filed with the postal carrier and the claim has been validated. Once the postal carrier validates the package was either lost, damaged or stolen, only then will the claim be eligible for reimbursement. This process can take up to 48-72 hours. Sometimes it may take longer depending on the time of the year and/or holidays.        

If your package has not moved within 10 business days, please email us at customerservice@berkshireandway.com. We will contact the postage carrier and inquire about the delay. Once we receive notification from the postal carrier, we will reply to your email with any updated information. 

We offer refunds and/or exchanges within the first 7 days of the purchase date (if purchased in-store) or the delivery date (if purchased online) on incorrect, defective and/or damaged items. Once 7 days has passed since the purchase or delivery date without a notification or an attempt to contact us, you will no longer be eligible for a refund and/or exchange.

Business days are considered as Monday thru Friday, not Saturday or Sunday and/or holidays.

Exempt Goods

The following are exempt from refunds:

• Gift Cards

Eligibility for Refunds and Exchanges:

• Your item must be unused and in the same condition that you received it.
• The item must be in the original packaging.
• To complete your return, we require a receipt or proof of purchase.
• Only regular priced items may be refunded, sale items cannot be refunded.
• If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.

If you receive an item that is incorrect, defective and/or damaged, please send us an email at customerservice@berkshireandway.com with the following information:

• Order Number
• First and Last Name
• Address
• Phone Number
• Picture of Item

A shipping label will be sent to your email with the following return address:

BERKSHIRE AND WAY, LLC
5759 ELEVATOR ROAD
ROSCOE, ILLINOIS 61073
USA

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 business days.

Late or Missing Refunds:

• If you have not received a refund yet, we encourage you to contact your bank or credit card company.  It may take some time before your refund is officially posted.
• If you have done all of this and you still have not received your refund, please contact us at customerservice@berkshireandway.com.

Unsatisfied Item(s):

• Shipping costs are non-refundable! If you receive a refund, the cost of shipping will be deducted from your refund.
• You will also be responsible for paying for your own shipping costs for returning your If you have done all of this and you still have not received your refund, please contact us at customerservice@berkshireandway.com.